Technical Account Manager

About ArangoDB

Founded in Germany and now headquartered in San Francisco, at ArangoDB we're on a mission to make working with complex data simple, powerful, and AI-ready. Based in California and in Cologne (with a global team), we’re building a cutting-edge data platform that helps organizations bring all their data together — graph, document, key/value, full-text, and vector search — in one engine.

Why does that matter? Because it means developers and data teams can build next-gen AI applications like RAG, knowledge graphs, and smart agents — without gluing together a bunch of tools that were never meant to work together.

Our platform makes it easy to work with any kind of data-structured, semi-structured, or unstructured, and it gives teams everything they need to build faster, smarter, and with way more context. From our easy-to-learn AQL query language to modern integration tools, we’re here to help teams grow and scale with AI.

Sounds exciting? We think so too. Come join us and help shape the future of data.
 

Position Location: Brazil

Only candidates in Brazil will be considered for the position. 

Position Overview

As a Technical Account Manager, you can contribute your expertise and personality to make our Customers and Community Users successful and build a world-class NoSQL database with us. You will be part of an extremely committed, globally distributed, and virtual Team of Engineers, which as a whole provides 24/7 support.

We are currently looking for a candidate who can work during US East Coast business hours. This is a working from home role. Please note that the role may require some off-hours and weekend duties (in shifts).

The Team

The Customer Success Team at ArangoDB provides high-quality post-sales services to our Customers. We ensure to put the needs and satisfaction of our Customers at the very center of our daily activities, and we provide the following services:

• Customer Success (Onboarding and Proactive Customer Engagements)
• Remote and some on-site Consultancy and Training
• Technical Account Management

We are here to make sure that our Customers and Community Users can get the best from their investment in ArangoDB and associated technologies: join us in this extremely rewarding journey!

About the Role:

• Act as a trusted advisor for strategic customers, ensuring ongoing value and smooth issue resolution  
• Lead technical onboarding, training, and enablement to drive product adoption and customer success
• Deliver responsive, high-quality support across email, tickets, and calls
• Provide feedback regarding customer insights with Product, Engineering, and other stakeholders to inform roadmap priorities
• Advocate ArangoDB’s features and best practices through tailored presentations and demos
• Troubleshoot, solve technical issues efficiently
• Support account growth by identifying expansion and renewal opportunities
• Partner with Field Operations (Sales, Account Management) to  manage feature requests and feedback loops
• Other duties as assigned from time to time

Your Skills:

• 5 years of prior experience in customer-facing roles, including customer engagement, and providing technical training to customers
• Experience with ticketing systems (JIRA, Zendesk, etc.)
• Experience with at least one programming language, e.g., C++, Java, JavaScript
• Network fundamentals (DHCP, DNS, HTTP)
• Hands-on experience with Unix/Linux system administration (RedHat, CentOS, CoreOS)
• Containerization with Docker and Kubernetes 
• Prior experience with NoSQL technologies and database systems
• Strong troubleshooting skills and excellent technical communication skills (in English)
• Strong root cause analysis and analytical skills
• Ability to prioritize tasks in a fast-moving environment
• Remaining calm in pressure situations and adapting quickly to change

• Experience with graph technologies is considered a plus

Why Join ArangoDB

Our headquarters is in San Francisco (US) and we have an office in Cologne (Germany), but most of our diverse team works remotely worldwide. So, do you prefer your desk at home or do you want to join us at one of our locations? Your choice.

About 70 minds of  ArangoDB come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone curious and visionary to join the multi-model movement.